Improved services for citizens
Improved services for citizens
For us, improving the system means expanding access to services and adapting them to individual needs. We work on creating innovative approaches that respond to modern challenges: from the digitalization of services to the protection of the rights of socially vulnerable groups. The goal is to make the service delivery system efficient, transparent, and accessible to everyone
Goal 1
Expand access to services
Objectives:
-
Training for service providers on accessibility and inclusiveness of services
-
Implementation of new service provision mechanisms
-
Creation of co-working spaces for the provision of services
-
Use of various communication channels to disseminate information about services
Goal 2
Adaptation of services to individual needs
Objectives:
-
Assessment of the needs of vulnerable groups
-
Development of a service delivery system based on needs assessment
-
Training on the provision of services to different categories of the population
Goal 3
Monitoring, evaluation and improvement of service delivery
Objectives:
-
Training for service providers on the importance of monitoring and evaluation
-
Monitoring and evaluation with communities
-
Holding a feedback session
